Shipping Policy

Last Updated: June 2026

At Innovery, we work with trusted global suppliers to bring innovative products directly to our customers. Because some of our products are shipped from international warehouses, delivery times may be longer than those of traditional local retailers.

Order Processing Time

Orders are typically processed within 2–7 business days after payment confirmation.

During periods of high demand, holidays, or promotional events, processing times may take up to 15 business days.

Shipping Time

After processing, estimated delivery times are:

• United States: 7–20 business days
• Canada: 7–25 business days
• Europe: 7–20 business days
• Australia & New Zealand: 10–25 business days
• Other International Destinations: 10–30 business days

Delivery times are estimates and may vary depending on customs clearance, local postal services, weather conditions, and other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

Please allow up to 5 business days for tracking information to become active.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

Split Shipments

Some orders may arrive in multiple packages if products are shipped from different warehouses or suppliers.

Delays

Unexpected delays may occur due to:

• High order volumes
• Customs inspections
• Carrier delays
• Weather conditions
• International logistics disruptions

We appreciate your patience and understanding in these situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may be subject to additional shipping fees.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the delivery date. We will work with our shipping partners to resolve the issue.

Contact Us

For any shipping-related questions, please contact our support team:

Innovery Support
Email: contact@innovery.store

Thank you for choosing Innovery. We are committed to providing quality products and excellent customer service.